Build a Customer 360 View with Stripe Billing and MongoDB Usage Data

The challenge: Fragmented customer data

Most SaaS companies face a common problem: critical customer information is scattered across different platforms:

• Stripe holds your subscription plans, payment history, and billing details

• MongoDB stores user activity, feature usage, and engagement metrics

This separation creates friction for customer support teams answering billing questions, account managers preparing for renewal conversations, and product teams trying to understand usage patterns.

Building a unified customer insights tool

With BuildShip, you can create a simple tool that instantly retrieves and combines data from both Stripe and MongoDB when given a customer's email address.

What you'll need

• A BuildShip account

• Stripe API key

• MongoDB connection string

How it works

The workflow we'll build follows a straightforward process:

1. An API endpoint accepts a customer email as input

   

2. Two parallel processes run simultaneously:

   • One fetches the customer's subscription plan from Stripe

   • The other retrieves usage data from MongoDB

     

3. The results are combined into a single response with both payment and usage information

   

This gives you a comprehensive view of any customer in seconds.

Real-world applications

Customer support empowerment

Support teams often need to answer questions like "Why was I charged this amount?" or "Why can't I access this feature?" With our integrated tool, support agents can quickly see both billing information and usage patterns without switching between systems or bothering the engineering team.

Data-driven account management

For account managers and sales teams, having both subscription and usage data in one place enables more strategic conversations:

• Identify customers on lower-tier plans who are hitting usage limits (upsell opportunities)

• Spot customers paying for advanced features they rarely use (churn risks)

• Prepare for renewal discussions with complete context on both billing and engagement

Automated monitoring and alerts

Beyond on-demand lookups, you can extend this integration to create automated monitoring:

• Set up alerts when high-value customers show declining usage

• Create weekly reports comparing plan levels to actual usage across your customer base

• Trigger outreach workflows when usage patterns suggest a customer might need help

Getting started with the template

The fastest way to implement this integration is to use our pre-built template. Simply visit the Stripe + MongoDB Customer Insights template and click "Remix" to create your own copy.

You'll need to:

1. Connect your Stripe account

2. Add your MongoDB connection details

3. Customize the data fields you want to retrieve

The template is designed to be flexible - you can easily modify it to match your specific database schema and the customer information most relevant to your business.

Beyond the basics: Extending your integration

While our template provides a solid foundation, consider these enhancements:

Enriching customer data

You can expand the workflow to include additional data sources, for example:

• Pull in support ticket history from Zendesk or other platforms

• Include recent NPS scores or survey responses

• Add product usage milestones or feature adoption metrics

Connecting to business intelligence tools

For deeper analysis, you can:

• Send the combined data to Google Sheets for team collaboration

• Connect to visualization tools like Tableau or PowerBI

• Feed the data into custom dashboards for executives

Building internal tools

The API endpoint can be integrated into:

• Custom admin panels for your team

• Slack bots that respond to customer lookup commands

• Internal knowledge bases with embedded customer insights

Comparing integration approaches

While BuildShip makes this integration straightforward, it's worth understanding how it compares to other options:

For most teams, BuildShip offers the ideal balance of flexibility and implementation speed, especially when you start with our template.

Conclusion

Integrating Stripe and MongoDB gives your team a unified view of customer relationships, combining financial data with product usage insights. With BuildShip's no-code platform, you can implement this powerful integration in minutes rather than days or weeks of development.

Ready to unify your customer data? Remix our template today and give your team the insights they need to make better decisions.