How To Build a AI Voice Agent for Customer Survey Using Elevenlabs and No-Code

Why Voice Surveys Outperform Traditional Google Forms

Traditional survey methods like Google Forms collect structured data but miss the emotional context and deeper insights that come from actual conversations. Voice-driven surveys change this dynamic completely:

• Capture emotion and tone, not just words - helping you understand how customers feel, not just what they say

• Enable natural conversation flow rather than rigid question formats

• Increase completion rates by removing the friction of typing responses

• Make feedback accessible to everyone, including those with visual impairments or who prefer speaking to typing

• Gather richer, more detailed responses as people typically speak more than they type

When a customer says they rate you "8 out of 10," their tone might reveal whether that's an enthusiastic 8 or a reluctant one -something text-based surveys simply can't capture.

Create Your Voice Survey Agent in 15 Minutes (No Code Required)

With BuildShip, you can create a fully functional, customized voice survey agent in about 15 minutes. Here's how it works:

1. Start with a Template

Begin with the voice survey template on BuildShip. This gives you a pre-configured foundation that connects ElevenLabs' voice technology with a structured data collection system.

2. Connect Your Data Source

Connect your Google Sheet where questions will be stored and responses will be collected. The template comes with sample questions you can easily modify to fit your specific needs.

3. Customize Your Survey

Tailor your questions to gather both structured data (like Net Promoter Scores) and qualitative feedback. For example, instead of just asking for a rating, your voice agent can follow up with "Why did you choose that score?" to capture valuable context.

4. Deploy Your Voice Widget

Once configured, you can embed your voice survey widget on any website or share it via a simple link. The ElevenLabs widget makes it frictionless for users to participate - they just click and speak.

Beyond Basic Surveys: The Power of Semi-Structured Data

What makes BuildShip's voice surveys particularly powerful is their ability to collect semi-structured data - combining the best of quantitative metrics with qualitative insights:

Structured data helps you:

• Create charts and graphs

• Track metrics over time

• Compare performance across segments

Qualitative feedback helps you:

• Understand the "why" behind the numbers

• Identify specific pain points

• Discover unexpected insights

For example, when asking for an NPS score, your voice agent doesn't just record the number—it captures the explanation behind it, giving you actionable insights to improve your product or service.

For a full video guide, please click the button below:

No-Code Automation for Advanced Feedback Flows

BuildShip's zero-code approach extends beyond just collecting responses. You can create sophisticated feedback workflows that:

• Automatically route responses based on sentiment or content

• Send follow-up questions tailored to initial responses

• Process voice responses into structured data using AI nodes (OpenAI, Anthropic, etc.)

• Trigger actions based on feedback (like creating support tickets for negative feedback)

This means anyone on your team—not just developers—can create, modify, and manage sophisticated voice-driven feedback systems.

Technical Integration Made Simple

While other solutions might require complex API integrations between ElevenLabs, data storage, and analysis tools, BuildShip handles all the technical complexity for you:

• No JavaScript knowledge required to embed the voice widget

• No API configuration needed to connect ElevenLabs with your data storage

• No backend setup for processing and analyzing responses

Simply copy and paste a widget code to your website, or share a direct link with your customers. The entire technical stack is abstracted away, letting you focus on the questions you want to ask and the insights you want to gather.

Beyond Surveys: Expanding Voice-Driven Interactions

The applications for voice-driven interactions extend far beyond traditional surveys:

• Customer onboarding with step-by-step guidance

• Compliance verification with recorded acknowledgments

• Candidate interviews for initial screening

• User testing to capture real-time reactions

• Multilingual feedback collection without translation barriers

Any process that benefits from the richness of voice and the structure of a guided conversation can be transformed using BuildShip's voice agent capabilities.

Getting Started Today

The future of feedback isn't found in sterile forms - it's in conversations that feel natural, capture emotion, and provide actionable insights. With BuildShip and ElevenLabs, that future is available today, without requiring technical expertise or development resources.

In a world where customer experience is increasingly the key differentiator, voice-driven surveys give you an edge by:

1. Increasing response rates through a more engaging experience

2. Capturing deeper insights through conversational context

3. Making feedback accessible to all your customers

4. Turning feedback into action through integrated workflows

Say goodbye to boring forms. The future of feedback is conversational, emotional, and actionable.

What will you build? Try the voice survey tool on BuildShip today.